Privacy for Website Visits and Calls
You can ask about siding in Glen Ellyn without sending a website form. Call to describe your house, and one of our local siding pros will take the siding request forward.
How Your Visit and Call Information Is Handled
Glen Ellyn Siding connects callers with a local siding professional in our network. Information from a call supports that connection and the discussion of your siding request. Website visits involve basic analytics. The details below cover the information involved, the services that receive it, retention and how to contact us about privacy.
Calls are recorded
Every call to Glen Ellyn Siding's number is recorded from connection through the end of the conversation. Staying on the line after your call connects gives consent for the conversation to be recorded. Anyone who does not consent should end the call by hanging up.
Information shared during a call
Call information includes your telephone number, details about the call, its recording and whatever you say during the conversation. Information you provide about your home or the siding concern becomes part of those call details. For example, discussing a ranch wall or a two-story gable means that description is included in the conversation being recorded.
You control what you choose to say. Keep the discussion focused on the siding request and the contact information needed for it. Avoid giving unrelated sensitive details, such as account passwords or payment card information. A question about cracked panels does not require a personal financial history. These examples explain how to keep a call focused; they do not change the recording notice above.
Information from website visits
The website uses basic analytics to understand visits and use of its pages. There are no website forms, user accounts or payments. Reading a siding page does not require creating a profile or entering payment details. Information spoken during a call is distinct from the basic analytics associated with a website visit, and both are covered by this notice.
Services that receive information
The siding professional handling your call receives information connected with the request. The call-tracking platform receives call information, including the recording. Analytics and hosting services also receive information in connection with running the website and its basic analytics. Those services have different roles: call handling concerns the conversation, while hosting and analytics concern the website and its use.
How long information is kept
Recordings remain for the same retention period as the calls they belong to. Call information is kept only while it is needed for handling calls and related purposes. This notice does not set a fixed number of days for either category. When asking about retention, identify whether your concern is a call recording, other call details or information associated with visiting the website.
Privacy questions and requests
Send privacy questions and rights requests to [email protected]. Describe the information or activity your request concerns, such as a particular call or a website visit. If the request concerns a call, including its approximate date and the telephone number used can help identify the relevant information. Keep unrelated sensitive information out of the message.
To request an opt-out from sale or sharing of personal information under applicable state privacy law, email [email protected] and state that request. You may also use that address to ask about access, correction or deletion under applicable privacy rights. Describe the action you are requesting clearly so the message identifies your privacy concern.